Transforming Lives

Every day, all over the world, USAID brings peace to those who endure violence, health to those who struggle with sickness, and prosperity to those who live in poverty. It is these individuals — these uncounted thousands of lives — that are the true measure of USAID’s successes and the true face of USAID's programs.

Khrystyna Brzak, 16, is a student at Ukraine’s Kyiv Secondary School #221. As a child, she dreamed of entering the art academy and becoming an artist. Since taking the USAID Financial Literacy Course last year, however, her dreams have changed. She now wants to study finance.

Franco de Jesus, age 37, is a busy man. His weekdays are consumed by his work at a telecommunications company in the Philippines and he devotes his weekends to his family. And so, throughout his entire adult life, de Jesus dreaded paying his real estate property taxes. Each year he would have to spend an entire day at City Hall amid long, tedious lines, which also entailed allotting money for food and transportation and taking a leave of absence from work.

Jomar Francisco and Sylver Peralta are loyal employees of the Pulilan municipal government in the Philippines. They are fascinated by the novel way that they now receive their salaries. Last year, the city introduced a mobile money-enabled payroll system. Francisco and Peralta can now safely and easily receive salaries and make financial transactions through their mobile phones.

After years of political instability in Côte d’Ivoire, citizens want to strengthen linkages between their communities' prioritized needs and the government’s ability to deliver services.

In their newly constructed buildings, the children have much to celebrate. Sakina Bibi, a second grade student, is happy to see chairs in her class. “Before this, we used to sit on the floor,” she says. “Some children would bring mats from home. Now I keep telling my mother how good my school looks.” She grins.

Aug. 2014—Efficient customer service is critical to success for Pakistan’s power utilities. These utilities bear responsibility to provide continuous, accurate and reliable service to their customers.

When Saima Shabbir joined the Multan Electric Power Company (MEPCO) in 2013, she knew she would have to contend with a difficult work environment. Pakistan’s power sector is heavily male-dominated—women hardly make up 1 percent of the work force in the country’s power distribution companies.

Veliki broj starih predmeta predstavlja veliki izazov za srpske sudove. Ubrzanje sudskih postupaka, a samim tim i veća efikasnost sudskog sistema zavisi od više faktora, a među najvažnijim su dobro upravljanje predmetima i komunikacija sa strankama. Kako bi se ovaj process pojednostavio USAID-ov Program podele vlasti uveo je inovativni način komunikacije sa strankama – elektronsku razmenu dokumenata – revolucionarni servis koji omogućava sudovima i drugim učesnicima u sudskim postupcima da trenutno i bezbedno razmenjuju dokumenta putem elektronske pošte.

The large number of old pending cases is a major challenge facing Serbia’s courts. Faster court proceedings and improved efficiency of the judicial system depend on several factors, most importantly, good case management and communication.

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Last updated: January 14, 2015