Career Opportunities
U.S. AGENCY FOR INTERNATIONAL DEVELOPMENT
Office of Inspector General
VACANCY ANNOUNCEMENT
POSITION: Information Technology Specialist (Customer Service) GS-2210-12/13
ANNOUNCEMENT NUMBER: 08-13NJ
Opening Date: Friday, February 29, 2008
CLOSING DATE: Friday, March 14, 2008
PROMOTION POTENTIAL: 14
69,764.00 - 107,854.00 USD per year
POSITION INFORMATION: Full-time Permanent
LOCATION: 1 vacancy - Washington, DC
WHO MAY BE CONSIDERED: Applications will be accepted from US Citizens,
from current and former competitive service Federal employees, and people
eligible under special hiring authorities.
JOB SUMMARY:
This position serves as a Helpdesk customer support specialist and LAN Administrator in
Information Management Division, IG/M/IM, Office of Management (IG/M), Office of the
Inspector General (OIG), and U.S. Agency for International Development (USAID). IG/M/IM
provides information resources management services for OIG world-wide operations.
Key Requirements:
Federal employees must achieve time in grade to qualify
Designated and/or Random Drug Testing required.
Background and/or security investigation is required.
Major Duties:
You will serve as Helpdesk Support Specialist /LAN Administrator in the Information
Management Division and will be responsible for administering and operating the OIG's
network support and client services programs.
You will plan and deliver customer support helpdesk services, including installations,
configuration, troubleshooting, customer assistance, and/or training, in response to customer
requirements via Track-Ot!. Analyze and resolves customer support requests involving
integration or configuration related to desktop, laptop and Citrix remote access issues.
You will provide technical support in the implementation and post implementation of
mission critical automated corporate applications.
You will monitor network servers to ensure optimal performance and analyze server
behavior to determine optimum throughput configurations.
You will monitor appropriate sources for specific security patches and applies them as
appropriate or necessary. Perform data and e-mail backup and recovery tasks, analyze and
resolve connectivity issues within the network environment.
You will serve on a technical teams to assist in the deployment and/or implementation
of new desktop and LAN solutions.
QUALIFICATIONS:
You must have one year of specialized experience at a level close to the work of
this job that has given you the particular knowledge, skills, and abilities required
to successully perform.
SPECIALIZED EXPERIENCE:
For the GS-12: One (1) year specialized experience
equivalent to at least the GS-11 level in the Federal government. Examples of qualifying
experience include: (1) analyzing and implementing a wide range of hardware and software
to support Microsoft Server 2003 and Citrix; perform work such as identifying LAN hardware
and software configurations in Script Logic Desktop Authority; (2) implementing technical
standards and procedures for LAN operation; (3) updates customer policies, procedures,
and helpdesk resources; resolve issues related to user devices such as Blackberry devices,
printers, and scanners; serves as technical advisor on activities required to design,
implement, and support Windows XP operating systems; training users on computer operations
and functionality.
For the GS-13: One (1) year specialized experience
equivalent to at least the GS-12 level in the Federal government. Examples of qualifying
experience include: (1) analyzing, designing, developing, and implementing a wide range
of complex hardware and software to support Microsoft Server 2003 and Citrix;
(2) perform work such as identifying LAN hardware and software configurations in Script
Logic Desktop Authority; (3) developing technical standards and procedures for LAN development,
implementation and operation; develops and updates customer policies, procedures, and
helpdesk resources; (4) resolve issues related to network connectivity, Blackberry devices,
printers, and scanners; serves as technical expert on the planning and coordination of
activities required to design, implement, and support Windows XP operating systems;
training users on computer operations and functionality.
You must be a U.S. citizen to qualify for this position.
After appointment, you will be subject to random testing for illegal drug use.
In order to qualify for this position, you must possess a Top Secret security clearance.
You must meet time-in-grade restrictions by the closing date of this annoucement.
How You Will Be Evaluated:
You will be evaluated to determine if you meet the minimum qualifications required;
and on the extent to which your application shows that you possess the knowledges, skills,
and abilities associated with this position as defined below. When describing your knowledges,
skills, and abilities, please be sure to give examples and explain how often you used
these skills, the complexity of the knowledge you possessed, the level of the people
you interacted with, the sensitivity of the issues you handled, etc.
1. Knowledge and experience in computer hardware, software, network
connectivity, Microsoft Server 2003 and Windows XP,and LAN-based application software
Script Logic Desktop Authority, Citrix, Microsoft SQL, and Symantec Ghost.
2. Skills in providing a full range of customer support services
to include desktop installation, configuration, and troubleshooting of hardware and software
such as Microsoft Office 2003, Prodoc, Blackberry devices, scanners, projectors, and
printers; basic familiarity with Remedy.
3. Knowledge of security principles and methods; patching, patch verification,
network configuration, port security, anti-virus, and data safeguards; COOP and
disaster recovery processes and standards.
4. Ability to communicate effectively orally and in writing; train users
on basic computer operations and functionality; convey technical topics to non-technical
individuals or groups with the use of visual aids.
Benefits:
The USAID/OIG offers excellent benefits programs some of which may include:
Comprehensive health and life insurance
Competitive salaries
Generous retirement programs
Paid holidays, annual and sick leave
Flexible work environment and alternate work schedules
Paid employment related training and education
Subsidized transportation (Metro check)
Payment of licenses, certification, and academic degree, as applicable
Incentives and awards, as appropriate
Telecommuting, as appropriate
Long Term Care Insurance is offered
Flexible Spending Account is offered
Thrift Savings Plan (401 K Plan)
Other Advantages:
We are located in the beautifully designed Ronald Reagan Building (RRB) and International
Trade Center (ITC), which is within walking distance of the White House, the Capitol,
Smithsonian Museums, and much more! The RRB is easily accessible to the Federal Triangle
metro station (blue/orange line), has an on-site fitness center and day care center, a DC
Visitor and Information Center, food court, and underground parking garage.
Other Information:
When promotion potential is shown, the agency is not making a commitment and is not
obligated to provide future promotions to you if you are selected. Future promotions will
be dependent on your ability to perform the duties at a higher level, the continuing need
for an employee assigned to the higher level, and administrative approval.
You must submit all required information and it must be postmarked by the
closing date and received within five (5) working days of that date. If hand delivered,
be sure your required information is received by the closing date. If materials are not
received, your application will be evaluated solely on the information available and you
may not receive full consideration or may not be considered eligible.
The materials you send with your application will not be returned.
Send only those materials needed to evaluate your application. Please do not place
your application in a notebook or binder.
The U.S. Agency for International Development is a particpant of E-verify. E-verify
provides an automated link to Federal database to help employers determine employment
eligibility of new hires and the validity of their social security numbers.
How To Apply:
Applications must be postmarked by the closing date and received within five (5)
working days of that date. If hand delivered, be sure your application is received
by the closing date.
1. Optional Application for Federal Employment (OF-612), or a Resume. Applications
must have the following:
Vacancy announcement number, and title and grade(s) of position for which you are
applying;
Full name, social security number, day and evening telephone numbers, mailing address,
country of citizenship. If applicable, reinstatement eligibility, and highest Federal
civilian grade held on a permanent basis.
Name, city and state of high school and colleges/universities attended with date(s)
of diploma. For college include major and type and date of degree(s).
Job title, salaries, employer's name and addresses, supervisor's name and telephone
number (indicate if we may contact your current and former supervisors), starting and
ending dates, hours per week and any unpaid or non-paid work experience that relates
to this vacancy.
Job related training courses, special skills, certificates and licenses, honors,
awards and publications.
2. All applicants must submit an OF-306, Declaration for Federal
Employment Form. This form may be downloaded from the OPM website at
www.opm.gov/forms.
3. If a particular level of education/certification is required
or you are asking us to qualify you based on education, you must submit a copy of your
college transcript. Credit for college education will be given if it was obtained
through an accredited university.
4. Status candidates and reinstatement eligibles (current or former government
employees) must provide a copy of the last or most recent SF-50, 'Notice of Personnel
Action' which indicates proof of competitive status (reflecting career,
career-conditional or reinstatement eligibility.
5. Candidates eligible for other non-competitive appointments must
present appropriate documentation reflecting their eligibility).
6. All current Federal employees should provide a copy of their current
performance appraisal (must be within 18 months from the closing date of the announcement).
7. Responses to the Knowledge, Skills and Abilities(KSAs). Please provide
a narrative statement addressing each KSA separately.
8. If you are a federal employee seeking CTAP/ICTAP eligibility you
must submit proof you meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704
for ICTAP. In addition to your application/resume, you must include a copy of the agency
notice, a copy of your most recent performance rating and a copy of your most recent SF-50
noting current position, grade level, and duty location. You must clearly annotate your
application package to reflect that you are applying as a CTAP or ICTAP eligible.
9. Status candidates who wish to be considered under both merit
promotion and open competitive procedures must two applications. When only one application
is received, candidates will be considered under merit promotion only.
Application mailed using government postage or through an internal federal government
mail system will not be considered.
It is the responsibility of the applicant to insure that his/her application is
complete. The personnel office will not be responsible for soliciting additional information.
Contact Information:
Nealy Johnson
Phone: 202-712-4189
Fax: 202-216-3392
Email: recruitmentoig@usaid.gov
Or write:
US Agency for International Development
1300 Pennsylvania Ave., N.W.,
Room 8.07A
Washington, DC 20523-8700
US
Fax: 202-216-3392
What To Expect Next:
Once your complete application is received we will conduct an evaluation of your
qualifications and determine your ranking. The most highly qualified candidates will be
referred to the hiring manager for further consideration and possible interview. We expect
to make a selection within 60 days of the closing date of this announcement. You will be
notified of the outcome.
EEO Policy Statement
The United States Government does not discriminate in employment on the basis of race,
color, religion, sex, national origin, political affiliation, sexual orientation, marital status,
disability, age, membership in an employee organization, or other non-merit factor.
Reasonable Accommodation Policy Statement
Federal agencies must provide reasonable accommodation to applicants with disabilities
where appropriate. Applicants requiring reasonable accommodation for any part of the application
and hiring process should contact the hiring agency directly. Determinations on requests for
reasonable accommodation will be made on a case-by-case basis.
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